Greater Iowa Credit Union in 801 Lincoln Way

Customer Reviews about Greater Iowa Credit Union:

• ★ ★ ★ ★ ★
  GICU has been my husband's bank for nearly ten years and mine for five. I couldn't be happier with the personal service we get and all the awesome benefits like the accidental death insurance plans. They're pleasant to work with and they treat us like family whenever we do business in person. Good job, guys!
  By Ashley Byrd, August 19, 2017
• ★ ☆ ☆ ☆ ☆
  There have been some shady credit unions popping up across the country. I've seen them in my home town and when I came in to open a checking account here, I saw the same issues. The Greater Iowa Credit Union used to be called ISU Credit Union but they are not the same company. I thought I'd look up my old account from college and they put zero effort into finding it then proceeded to sign me up for a $5 a month checking, claiming my credit wasn't good enough to get free checking. (Divorce, no explanation necessary, the ex went wild with the credit cards, but this was six years ago!) I never gave them permission to run my credit and after the clerk said this she sat there with my credit report on her screen and proceeded to tell me the intimate details of my negative credit (again, thanks to the ex). Insulting, demeaning, and totally unnecessary. Then she brought me a mastercard debit card. Mastercard is the worst debit card. They never investigate fraudulent claims so if someone gets a hold of your card number or a merchant makes an unauthorized charge, you're doomed. Even if your card is stolen, Mastercard will hold you liable for $500 to $1,000 of the charges made by whomever stole your card. Visa doesn't. Visa sides with the cardholder and never holds you liable if your card is stolen. I left without opening an account because the clerk broke four banking laws in the very long 90 minutes she held me captive. She must have thought I just fell off the turnip truck. She pushed a document across the desk at me that claimed because of the Patriot Act she was allowed to use my personal information any way she liked. Again, that's a lie and a pretty crappy rendition of the actual part of the Patriot Act that concerns identity theft and banking. Stay away from this credit union. They are run like a credit card company rather than a bank and they're using some pretty shady business practices. I sat here for 90 minutes because I was in shock and speechless and it just kept getting worse until I finally asked her to stop and give me my money back.
  By Anna Banana, November 09, 2016
• ★ ★ ★ ★ ★
  I have been with GICU since 1997. They have been excellent to deal with over the past 20 years!
  By Jason Mickelson, October 06, 2016

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